Vulnerability Contact Form

For inquiries about your own personal information, please contact our inquiry desk. Please read “Notes Before Submitting Inquiries” before making an inquiry.
Notes Before Submitting Inquiries

  • 1.Fill in the form
  • 3.Complete

Inquiry Form


E-mail Confirmrequired
Prease re-enter E-Mail Address to Confirm
If you are using a mobile phone email address, please add domain-designated reception so that you will be able to receive our return email. ""
Phone Number
User Typerequired
Product model number
Firmware Version
Contents Of Vulnerability And Impact Of Vulnerabilityrequired
Letters 0 / 1000

(Up to 1000 letters)

When you make an offer or inquiry, you have to agree to the below notes.
If you can agree to it, please press the button “Agree and proceed to the next page".

On receiving your inquiry, an e-mail notifying receipt will be automatically sent to your e-mail address.
If you have not received the Receipt Confirmation Mail, your inquiry may not have been accepted into our system. If this is the case, please confirm the content of your inquiry and send it to us again.

After you send a report through Contact us email, we will notify you that we have received it within 5 business days from the date of receipt. Please note that we may contact you later during the Japan's public holidays.

Notes Before Submitting Inquiries

Please only submit an inquiry after having consented to the following terms. Please be advised that if you do not consent to the following terms, we may not be able to respond to your inquiries and/or questions.

  • We may use the personal information provided by you to respond to your inquiries and/or questions.
  • We may respond to your inquiries and/or questions in writing. Therefore, if you do not provide us with accurate personal information, we may not be able to respond to your inquiries and/or questions.
  • Since the contents of our response are addressed to you only, please refrain from diverting and/or derivatively using the contents for any other purposes, whether in whole or in part.
  • If you would like to see our policy regarding the handling of personal information in general, please refer to our “Privacy Policy”.
  • If you would like to see our notice regarding the handling of personal information in Vulnerability Contact Form , please refer to our "PRIVACY NOTICE".
  • If you are below the age of 16, please only submit inquiries after obtaining consent from your parents/guardians.
  • Please note that we will respond to inquiries which are made on Saturdays, Sundays, public holidays, or during the year-end or new-year holidays or on company holidays, on or after the following business day.