Making Use of IX Series Reception Mode
In this post, we introduce the perfect intercom features for your office reception.
In recent years, there has been a growing trend towards unstaffed reception in offices. With a backdrop of reduced labor costs and the shift towards non-face-to-face interactions amid the COVID-19 pandemic, traditional reception duties that were previously handled by personnel are now being carried out automatically through system implementations.
For example, you may have noticed an increase in the use of telephone systems, or more recently, systems utilizing tablets. However, did you know that intercoms are also capable of performing these reception-related tasks?
By utilizing the "Reception Mode" integrated into the IP network audio-video intercom, IX Series, you can realize reception service with videos without incurring running costs.
The IX Series is equipped with a dedicated screen for reception functions for offices and commercial facilities, ensuring that even first-time visitors can navigate with ease.
One of the features of the IX Series is its two-way video call capability, allowing seamless communication even in unstaffed receptions, replicating face-to-face interactions. The intercom with a monitor is equipped with a camera, enabling communication while seeing each other's faces. In addition, since only buttons necessary for outgoing calls are displayed, it ensures straightforward and intuitive operation even for first-time users.
This allows for a sense of security and trust, similar to that of a staffed reception, even in non-face-to-face interactions.
The IX Series can connect multiple network devices within the same LAN, allowing various security devices to work together. By integrating the intercom terminal with a surveillance camera on the network, you can fill blind spots not captured by the camera on the reception intercom device.
The IX Series seamlessly integrates with door phones and external devices such as electric lock systems, allowing the centralized management and control of paging and locking/unlocking of multiple entry points through a single terminal (master station). Furthermore, even when using third-party network products as external devices, you can connect an unlimited number of devices. When a visitor arrives at a remote office area, it also allows quick handling without the need to direct the visitor in person, improving operational efficiency.
Additionally, in the event of an emergency in the building, administrators can remotely monitor the door phones at each entrance, locking/unlocking the doors as necessary. This swift response capability during emergencies contributes to enhancing the overall security.
The IX Series enables centralized reception of remote locations.
Even when the office is closed or staff is unavailable, the IX Series allows remote reception from where the receptionist is available.
So, it is particularly an effective solution for offices and facilities with multiple remote locations, as well as self-service restaurants and retail stores.
In Japan, there is also a use case by a 24-hour gym that operates nation-wide. It is utilized as a biometric access control system, enabling a remote management system by call centers during unstaffed operating hours. If by chance, a customer is unable to enter the building, the system allows to remotely confirm the identity and unlock the door. Therefore, IX Series is an ideal remote response solution for today's multi-site organizations.
If you are looking to achieve efficiency, reduce manpower and realize unstaffed operation of reception tasks while maintaining customer satisfaction, please consider introducing AIPHONE IX Series!
