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Aiphone Co., Ltd. Privacy Policy Inquiry Desk for Personal Information

For inquiries about your own personal information, please contact our inquiry desk.Please read “Notes Before Submitting Inquiries” before making an inquiry.

General Affairs Department, Aiphone Co., Ltd.
10th Floor Meiji Yasuda Seimei Nagoya Building, 1-1 Shinsakae-machi, Naka-ku, Nagoya, Aichi, 460-0004, JAPAN
TEL: +81-52-228-8181
Hours of Operation: 9:00-12:00, 13:00-17:30
(Monday to Friday, except for public holidays, year-end and new-year holidays, and company holidays)

* In the case of an inquiry being made by phone call, the contents of such call may be recorded in order for us to understand your exact concerns.

If you would like to make an inquiry in writing, please fill in the sheet below and mail it to us. In mailing the sheet to us, please use mailing methods which enable us to confirm delivery records, including delivery-certified mail and simple registered mail. It would be appreciated if you would write “Personal Information Inquiry” in red lettering on the envelope.

Name of Accredited Personal Information Protection Organization and Contact Information to Resolve Complaints

Aiphone is an enterprise covered under the activities of the following authorized personal information protection organization.

Name JIPDEC
Contact Information Personal Information Protection Consultation Service Office, Privacy Mark Promotion Center (JIPDEC)

* Please note that this is not contact information regarding the goods and services of Aiphone.

Notes Before Submitting Inquiries

Please only submit an inquiry after having consented to the following terms. Please be advised that if you do not consent to the following terms, we may not be able to respond to your inquiries and/or questions.


  • We may use the personal information provided by you to respond to your inquiries and/or questions.
  • Our affiliated companies and/or outsourcing contractors may use the personal information provided by you within the purposes of use set forth above. In addition, we may provide the personal information provided by you to local distributors in which you reside.
  • You may make a request for disclosure, notification of purposes of use, correction, addition, deletion, cessation of use, or cessation of provision to third parties for your own personal information. Please make such request in writing, referring to the procedures for written requests for disclosure, etc.
  • We may respond to your inquiries and/or questions in writing. Therefore, if you do not provide us with accurate personal information, we may not be able to respond to your inquiries and/or questions.
  • Since the contents of our response are addressed to you only, please refrain from diverting and/or derivatively using the contents for any other purposes, whether in whole or in part.
  • If you would like to see our policy regarding the handling of our clients’ personal information in general, please refer to our “Privacy Policy”.
  • If you are below the age of 16, please only submit inquiries after obtaining consent from your parents/guardians.
  • Please note that we will respond to inquiries which are made on Saturdays, Sundays, public holidays, or during the year-end or new-year holidays or on company holidays, on or after the following business day.