Answer calls anywhere inside or outside your home

• Answer calls from the entrance station, the video tenant station, the master station and the door station.
• Monitor the entrance station or the door station.
• Audio and video recording function.
• Confirm incoming call history. (Up to each 20 incoming calls are stored.)
• Operate electric locks.
• Up to 8 devices per each unit.
  （Residential Unit / Commercial Unit / Guard Unit )
• 12 languages available.
  (English, Spanish, Turkish, Traditional Chinese, Simplified Chinese, etc. )

Please refer to the Smartphone applications page for details.

Usage Example

CASE1

Answer calls anywhere inside or outside your home

CASE2

Handle deliveries when you are not at home

CASE3

Communicate with child at home

How to use smartphone

Simple & easy download instruction for users.

1. Both iOS and Android are available
   

   Android 

   iOS 

   *Android is a trademark of Google LLC.
   *iOS is the OS name of Apple Inc. IOS is a trademark or registered trademark of Cisco Systems, Inc. in the U.S. and other countries and is used under license.
2. Scan the QR code distributed from the guard or management company, or the QR code shown on the tenant station screen.
   *QR code is a registered trademark of Denso Wave Incorporated.
3. Configuration is complete if you can communicate with visitors.
   *No video will be displayed for Door Stations without cameras.
   *The ringtone and other settings can be changed on the Settings screen.

Recording

You can view audio and video on your mobile device.

Attention

A gateway adaptor is required to make calls to mobile applications by connecting to the Internet.

Gateway adaptor (IXGW-GW)

*Depending on the network environment or other factors audio or video dropout, delays, lower frame rates, or other loss of correct operation might occur.

How to call the room

There are three types of operation screens. They can be selected by tapping the icon at the top of the screen. Select any option to call.

1, Call by Unit Number Screen.

2, Search by List^*1 Screen

^*1 Up to 100 addresses.

3, Search by Name Screen

Audio and video recording

Video and audio can be recorded on a microSD card in video entrance station.

12 languages available

Visitors can select the display language.

Door release by Access Code

An electric door can be released by entering an Access Code using the keypad.

Calling flow

Audio and video recording

• Automatic recording of audio and video:
  When receiving an incoming call, video and audio can be recorded automatically. Save the recording record on a microSD card.
• Manual recording of audio and video:
  Video and audio can be recorded manually. Save the recording record on a microSD card.
• Audio and video playback:
  Play audio and video recordings that are saved on a microSD card of a guard station from the station or a PC.

Transfer

• Manual transfer

  Calls can be placed on hold and transferred to another station manually by the operator.

• Delay transfer

  If no response occurs within a set interval, calls are automatically transferred to another pre-programmed station.

• Absent transfer

  The incoming calls are sent to another station automatically when absent transfer is enabled.

• Schedule transfer

  Calls are automatically transferred to another station during scheduled times, such as after normal business hours.

Paging

• Voice paging: Page with voice to all stations or a building.
• Message paging: Page pre-recorded message to all stations or selected buildings.

Call history

• Up to each 500 incoming / outgoing call records are stored.

Automatic system status supervision

Use the IXG Supervision Tool on your PC to find problems quickly and accurately to provide the utmost communication reliability.

Video / Audio station for tenant station

You can connect door station or doorbell for each video door station.

System programming

Programming can be achieved using a PC running the IXG Support Tool. You can download IXG Support Tool from the AIPHONE web site. Ensure that the operating environment of your computer meets the following conditions.

NETWORK RESTRICTION

• We do not recommend using a wireless communication such as wireless LAN as it may not operate correctly due to security issues or communication speed delays.
• For IPv4 Address with DHCP, due to the architecture of the IXG system, DHCP configuration is only recommended for network environments utilizing managed (static) IP address leasing.
• For stateless IPv6 Address, do not change the prefix of the device so that it cannot transmit Router Advertisement (RA).
• For IPv6 Address with DHCP, due to the architecture of the IXG system, DHCP configuration is only recommended for network environments utilizing managed (static) IP address leasing. The DUID of the device: 00030001 + MAC address
• Depending on the network environment and computer, prior arrangements and setup operations involving the network administrator might be necessary.
• Depending on the network environment, operation delays might occur.
• Depending on the network environment or other factors, audio or video dropout, delays, lower frame rates, or other loss of correct operation might occur.
• The protocols used by this system must be supported.
• The network bandwidth required by each device when communicating are as follows.
  G.711：64kbps x 2(in communication) H.264:32kbps-up tp 2048 kbps
• IPv4 and IPv6 cannot be mixed in the same system.
• When using multicasting for video, or audio, use in an environment that does not reject IGMPv3 or MLDv2.
• If the Internet connection's uplink speed is slow, video may not be displayed properly.
  (An uplink speed of 16 Mbps or more is recommended.)
• Intercom app may become unavailable for a certain period of time due to maintenance on the cloud server.
• If the cloud server terminates the service, you will not be able to use the intercom app.
• The intercom app will be unavailable while the Gateway Adapter firmware is being updated.
• Due to the features and services provided by the Gateway Adaptor and the AIPHONE IXG app, future required changes to device functionality, network communication, security, etc. may require firmware updates unavailable to the Gateway Adaptor.
• In this situation, the Gateway Adaptor would need to be replaced at the cost of the responsible party.